WE ARE FOCUSED ON QUALITY WORKMANSHIP
TESTIMONIALS
What our customers say about us
” From meticulous planning to the efficient execution, you have demonstrated an unwavering commitment to delivering high-quality results. “
” The attention to detail and adherence to safety protocols were very impressive, making the project progress smoothly and without incident. “
” The level of professionalism, dedication and expertise exhibited by you and your teams throughout the project is truly commendable. Your commitment to ensuring a seamless installation process while minimising disruption to the residents and businesses in the area did not go unnoticed. “
” I am a resident on Walderslade Road, where there was recently works Carried out by your firm. I wanted to email to say how the workers were extremely polite and accommodating to our parking situation and giving notice on when to check the inside gas meters. Please extend my thoughts onto the workers. “
” Your employees are wonderful, helpful and have great standards. As a company you should be proud to have good dedicated workers. We are really grateful to have them in our street this week and next week. “
“Just a quick note on my experience with your workforce when they carried out gaswork alterations at Gerdview Drive, Wilmington. I found them very pleasant and efficient and a credit to your company.”
” Every person who we came into contact with were very polite and very happy to explain the work giving time scales etc. The inconvenience we had regarding the work was at an absolute minimum and as we were away after the initial digging we informed the workman of this and Mr Rikki Howard contacted us to say upon our return just contact him and he would arrange for our gas main to be reconnected. This was done this morning with no problems whatsoever. “
“I have been so impressed, as have my neighbours with the works carried out. Starting with being kept informed by the lady coming to your house and the workmen, well what can I say, they were brilliant all of them.
They were courteous, helpful and in fact one of the men carried my shopping from the recreation ground to my house for me. Thank you, thought it was going to be a nightmare, but in fact total opposite.”
” All those with whom we spoke were helpful, friendly and expert, starting with 2 guys who knocked after we returned from holiday. Both were friendly and warm whilst working hard.
The communication was good – we knew what to expect and when. I can’t imagine what a headache it must be project managing work on this scale and having to deal with SO many people. I feel it was expertly project managed throughout. The disruption was minimal. The outcome was necessary and has been great. Thanks to everyone involved. I really can’t imagine what a mammoth undertaking it’s been! “
“I have been so impressed, as have my neighbours with the works carried out. Starting with being kept informed by the lady coming to your house and the workmen, well what can I say, they were brilliant all of them.
They were courteous, helpful and in fact one of the men carried my shopping from the recreation ground to my house for me. Thank you, thought it was going to be a nightmare, but in fact total opposite.”
” I would like to commend your workforce. not only have they worked extremely hard, been courteous and considerate, very accommodating of the residents and kept disruption to the minimum where possible. “
” Can I take this opportunity to thank you (Lauren) and the workmen for being so professional. It made the process more tolerable. You kindly kept me informed with all the works at all times. “
“I just wanted to provide some feedback on the WCB Utilities team currently working in Smallfield, they really are a great team. They have had to deal with complaints from the locals as well as fly tipping, but have dealt with it really well and despite still working in Weatherhill Road yesterday at gone 7.30pm they still remained upbeat and polite.
Any queries or questions people had they were happy to do what they could to help.
We hear so many negative things nowadays so I thought it would be nice to share my positive interaction with the team.”
“I live in Main Road, Hoo. I would like to say how impressed I have been with the attitude of the men who have been working near my house, Johnny, Mike and Charlie.
They came across a problem outside my house (and I think another house a couple of doors away), which they dealt with in the most patient and polite manner, explaining to me at every stage what would happen.
I would also like to say how clean and tidy they have left the work area every evening.
The weather has been very hot, not ideal working conditions, so I would like to congratulate them on their professionalism.
I hope you will pass on this message to those concerned.
Thank you.”
“ WCB Utilities have been replacing the gas piping in our road. we wanted to give feedback. The whole team without exception were highly professional. The work was carried out to a very high standard with good working practices.
However it was the level of communication which was truly outstanding. At all times we were kept informed of what needed to happen next with the result that we were able to work together and minimise any inconvenience mutually.
The whole team were so polite & professional. The trainees behaved in a most mature manner. Well done! “
” I would like to register my thanks for all of the assistance we have received from those working on the above project. We farm land on either side of Holly Lane, along with other land near Epsom Downs. We would normally move our combine harvester along Holly Lane as the route from Perrotts Farm (Holly Lane), but the works being carried out prevented us from doing so. Having met two representatives on site and subsequently discussed the issue with others, it was agreed that we would use Canons Lane, but that WCB would organise for a no-parking zone to be established. This was done on exactly the day that we requested and we managed to move our combine harvester out and back in without any inconvenience. I would especially like to thank Louie Buckle, Sarah Gardiner, Danny Illsley, Dave Woodcock and Claire for making what could have been a massive problem ‘go away’! Please pass on my heartfelt thanks to them all. “
” I live on Loose Road Maidstone where you have recently been undertaking gas mains replacement work. It required the closing of Loose Road a major main road for a considerable amount of time. Obviously this resulted in problems for local residents and those using this road but this was alleviated by the attitude of your staff. The men were not only very hardworking but pleasant and cheerful, they were always ready to answer questions and explain what was going on. In addition to this we were regularly updated by a very helpful young lady Claire Davis who gave information and was ready to sort out any queries. The project is completed today and I would like to thank all those involved for working so hard to keep us safe, I really appreciate it. “
” The gas mains are being upgraded in our road and I just wanted to share my experience with you. WCB Utilities are doing the work in the area and our upgrade was completed less than five weeks ago. Communication from WCB has been excellent. A lady called at the house at least twice during our repairs but we were out, she left a card with details should we have any issues (we didn’t). The young men doing the work were helpful, informative, respectful and efficient. The repair to the block paving on our drive was carried out very quickly thanks to your priority services register system. The repair is also very good (much to my Mothers relief). All in all, the lack of accountability from too many organisations in recent years has been terrible but this experience with the gas mains replacement has restored my faith. You clearly value customer satisfaction and this is a pleasure to see. Well done! “
” The correspondence and communication with the WCB Utilities Project Manager and SGN Representatives was absolutely first class with both companies keeping me and the rest of the neighbourhood updated in respect of the requirement to close roads and what would happen on the day. Which included special provisions put in place for the elderly and vulnerable members of the community. “
” A few words of appreciation about the gas mains replacement work carried by WCB has been outstandingly good on Upland Road, Sutton. The team led by Luke Phillips have been one of the friendliest I have encountered in public life– very polite, always approachable, extremely efficient and professional. If only other utilities / public services adopted a similar standard and approach! “
